Ownership & Content
All content on this website is the sole property of NAELA.

Processing & Shipping
We process and ship orders within 3–5 business days via Royal Mail. Because our products are handmade in small batches, items may occasionally be out of stock. Please check back periodically or join our mailing list for restock updates.

Delivery & International Orders
Please ensure your mailing address is entered correctly at checkout. For international orders outside the UK, the buyer is responsible for any additional local import duties, taxes, or customs fees.

Returns & Hygiene Policy
Due to the nature of our products, we cannot accept returns or exchanges on any skincare items that have been opened, used, or have had their hygiene seals broken. For unused, unopened items in their original packaging, you have the right to cancel your order and request a return within 14 days of delivery. Please email us to initiate a return. The buyer is responsible for return shipping costs.

Product Care & Advice
The buyer is responsible for the proper care, storage, and application of our products. All information provided on this site is for educational purposes. We always recommend performing a 24-hour patch test before using any new botanical skincare products, especially if you have sensitive skin or allergies.

Our Commitment to You
Above all, we want you to be completely satisfied with your order. If you have any issues or concerns with your purchase, please contact us immediately at info@naelabotanicals.com so we can remedy the situation.